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Bookings

 

Payments

 

 

What if?

 

General Info

 

 

Frequently Asked Questions

BOOKINGS
  • How do I make a booking?

    To make a booking you can email, SMS or call us. Email is our preferred method of communication.

  • Are there any hidden charges?

    No, the price quoted per visit includes everything - feeding, water change, walk (for dogs), litter cleaning etc

  • Can I extend my service if need be?

    Of course! Just email / SMS / Call us before the last day and we will continue with your service.

  • Do I need to give you keys?

    It depends. If we can look after your pets outside, no keys are needed. We only need keys for animals that live inside and hence indoor access is needed. Keys are securely kept on our premises with no identifying details.

    You can give them to us at the free meeting or post them to our PO Box.
DURING THE SERVICE
  • What happens if the food/litter runs out before we return?

    If your beloved animals run out of food before the end of the service, we will pop to the shops to purchase some more. There is no additional fee for this. All we ask is you pay for the cost of the goods (receipts will be supplied).

  • What happens if my pet falls sick / is injured while I am away?

    If you pet falls ill or is injured while you are away, we will contact you first to see what you would like done (if prior instructions have not been given). Should we not be able to contact you or it is an emergency, we will take them to the vet and seek professional advice. Please note: you will be responsible for any veterinary fee. Other than that, we don't charge extra to take your pet to the vet.

  • What if my property or pet is damaged while in your care?

    The goal of Blondus Dogus is to provide an experienced and trustworthy service at all times. We will only be liable for claims arising from negligence or wilful misconduct on our part. We are fully insured for such circumstances. We are unable to accept responsibility for things such as furniture damage, spills, pet stains, etc caused by your pets. Should your pets have access to the outside, we will not be held responsible for injury, disappearance or fines.

 
 
PAYMENTS
  • Do we need to pay a deposit?

    Yes. A 20% is required for all booking 7 days or longer. Payment can be made via EFT, PayPal, Cheque or Money Order

  • When do we pay the balance?

    On your return, we will send you an invoice for the balance.

  • What are your payment terms?

    Payment terms are strictly 7 days.

  • Is there a Public Holiday surcharge?

    No, we don't charge a Public Holiday surcharge. We have low rates, all year round! Please note: there is no dog walking on Public Holidays.

  • What happens if I need to cancel?

    We don't charge a cancellation fee. All we ask is you give us as much notice as possible.

GenERAL INFORMATION
  • What areas do you service?

    We service all of the Canberra region.

  • What kind of animals do you care for?

    We will pet sit almost any type of animal or walk almost any breed of dog, as long as they do not pose a danger to our pet sitters or other animals.

  • Are you insured? Have your staff undergone police checks?

    Yes we are fully insured and all staff have undergone police and reference checks.

  • Are pet sitting services available on Christmas Day?

    Unfortunately, we do not provide pet sitting services on Christmas Day. We do however, provide services the other 364 days a year.